The Limited Lifetime Warranty, in plain English. Our part, our workmanship.

The one-sentence version

If the part we installed fails, or our work on your device turns out to be the problem, we take care of it. That is the deal, and there is no expiration date attached to it.

What it does not do is turn into insurance against whatever happens to the device afterward. Those are two different things, and shops that blur the line are setting up an argument for later. We would rather set the expectation clearly today.

What is covered

• The part we installed. If a screen we put in develops dead pixels, touch failures, lines, or backlight problems on its own, that is a defective part and it is ours to replace.
• Our workmanship. If something we did during the repair causes a problem, such as a connector that was not seated correctly or an adhesive seal that did not hold, we fix it.
• A battery we installed that fails early. A new cell should behave like a new cell. One that drops off a cliff in the first stretch of ownership is a defective cell.
• Ports, cameras, speakers, and other components we replaced, on the same terms. Any part we supply is covered against failing on its own.
• Board-level work we performed, including console HDMI ports and controller stick modules, covered for the part we installed and the quality of the joint.

There is no registration to complete, no card to carry, and no window that closes. The coverage attaches to the repair.

What is not covered, and why

• New physical damage. A new drop that cracks the screen we installed is a new repair. The warranty covers a part that failed, not a part that was broken.
• Liquid damage after the repair. Any device that has been opened should be treated as no longer water resistant, and we tell everybody that at the counter rather than after.
• A different component failing later. If we replaced your screen and your charge port dies six months on, that is a separate repair on a separate part. We did not touch it and it did not fail because of us.
• Damage caused by someone else working on the device afterward. Once another set of hands has been inside it, we can no longer stand behind what we did.
• Software, accounts, and data. We work on hardware. Operating system behavior, account lockouts, and app problems are outside what a hardware repair warranty can sensibly cover.
• Devices and accessories we sell, which have their own terms rather than falling under the repair warranty. Ask at the counter what applies to what you are buying.

The reason for the line is straightforward: we can be responsible for our own work and our own parts, and we cannot be responsible for the next thing that happens to a device that lives in a pocket.

How to use it

Bring the device back. That is essentially the whole process. Tell us what it is doing and when it started, because a screen that failed in week three tells a different story than one that failed after a fall down the stairs, and we want to get to the right answer quickly.

We look at it, at no charge, the same way we look at anything else. If it is a part or workmanship issue, we make it right. If it turns out to be new damage or an unrelated component, we tell you plainly what we are actually seeing and what fixing it would take. You are never obligated to have that second repair done here.

Bring your receipt if you have it, because it makes the lookup instant. If you do not have it, that is fine. Your repair is in our system, and your name or phone number is usually enough to find it.

What that warranty gets you

A warranty is a shop making a bet on its own parts. If you buy the cheapest panels available, you cannot afford to warranty them, because a percentage of them will come back and you will lose money on every one. The only way to offer open-ended coverage is to use parts you actually trust and to install them carefully enough that they stay installed.

So the warranty is not a marketing line, it is a constraint on how we buy and how we work. It is also why we are willing to tell you when a cheaper part exists and what the tradeoff would be, rather than quietly installing it and hoping you do not notice for eight months.

It is the same standard at every one of our stores across New Hampshire and Massachusetts. We have been locally owned and operated since 2011, and a business that expects to still be on the same road in another decade cannot afford to win arguments with its own customers.

Free diagnostics comes first

Before any of this is relevant, there is the part that happens before you spend anything: free basic diagnostics. We look at the device, test it, and tell you what is wrong. You get that answer whether or not you have us do the work.

That matters because the most expensive repair in the world is the wrong one. Pairing an honest diagnosis on the front end with a Limited Lifetime Warranty on the back end is the whole idea. You know what you are buying before you buy it, and you know we stand behind it after.

Walk in whenever we are open, no appointment needed. We are on Route 1 southbound in Saugus, and the bench is out in the open where you can watch the work. See the pricing page for how we price a job, or the status page if you have something with us right now.