Company device repair for Massachusetts businesses. One invoice, every device.

One vendor, one invoice, one person

Here is what an account actually replaces. Instead of an employee expensing a repair at whatever shop was near their house, you get one vendor with a price sheet. Instead of receipts nobody can code, you get a monthly invoice itemized the way your books are organized. Instead of hoping somebody wiped the laptop before it went in the closet, you get a record by serial number. And instead of a support queue, you get a person whose direct line you have.

That is the whole pitch. It is unglamorous and it is exactly what the person managing a fleet of 30 to 300 devices is missing.

Billing your finance team will not fight you about

Accounts are invoiced rather than paid by an employee with a company card. Terms are Net 30 once the account is open, billed against a PO if you use them, with a written quote issued first where approval requires one.

The details that save you real time: monthly consolidated billing instead of scattered charges, itemization by department, site, or cost center, W-9 and vendor onboarding completed in whatever system you run, and a detail report behind every invoice so a line item can always be traced back to a specific device and a specific fault.

What we handle

• Phones. Screens, batteries, charging ports, cameras, speakers, and liquid damage across iPhone and Android.
• Laptops and desktops. MacBook and Windows screens, keyboards, batteries, power and charging faults, storage upgrades, and board-level work when the device justifies it.
• Tablets. iPads and Android tablets, including the ones mounted at reception, in warehouses, and in conference rooms.
• Accessories. Chargers, cables, docks, and the screen protection that prevents the next repair from happening at all.
• The awkward equipment. Ruggedized handhelds, vehicle-mounted terminals, barcode scanners, and whatever unlabelled machine came with the warehouse. Yes, we work on all devices, and some of the more memorable repairs in our history walked in looking exactly like that.
• Buyback and trade-in. For devices past the point of being worth repairing, and for the pile left over after a refresh.

Free basic diagnostics applies to account work as well. You find out what is wrong and what it costs before approving anything, which is how you stop spending real money on hardware that should simply be retired.

Turnaround, and the person who cannot wait

Common phone repairs are often same day when we hold your parts. Laptop work is more variable and we say so rather than quoting a comfortable number we will miss. Past those two facts your account carries no fixed turnaround figure, because what is achievable depends on your device mix and how much of it breaks at once. We settle that expectation with you when the account opens, keep it current as your fleet ages, and give you notice ahead of a deadline rather than an apology after it.

Every company also has the case where one specific person genuinely cannot be without their device, usually because they are traveling or presenting the next morning. We agree how that is handled before it happens, so it is a defined path rather than you calling in a personal favor at 5 PM.

A spare drawer beats a faster bench

For a company of your size, the cheapest answer to downtime is usually two or three configured spare phones and a spare laptop sitting in a drawer. Most businesses either keep none at all or keep a graveyard of dead units and call it a spare pool. Since we do not supply loaners, that drawer is the thing worth getting right.

We will tell you what buffer your real failure rate justifies, and in plenty of cases the spares come out of your own retired devices instead of a purchase order. When they do not, certified pre-owned phones and laptops from us are the low-cost route, and choosing CPO units in models you already deploy means your imaging and setup process does not change at all.

Pickup, delivery, and people who work from home

Pickup and delivery is part of the account once your repair volume is past a minimum we agree at setup, running on a schedule so nobody on your team loses an afternoon to driving. For hybrid and remote staff we work out in advance how a device gets to us and back, since the person with the cracked laptop is frequently nowhere near the office.

Every unit is logged in and out with the reported fault, the work done, and the outcome, which has the side effect of making your asset list accurate for the first time in a while.

Offboarding, wipes, and the closet problem

Departing employees are where most companies have a quiet data problem. A phone or a laptop goes into a closet with an account still signed in, a management profile still attached, and nobody entirely sure what company information is on it.

Nothing is ever copied, imaged, or retained, and we touch only what the repair itself requires. When devices need wiping for reassignment or retirement, put it in the intake instruction and we wipe them and record it per unit by serial number. Management profiles are not removed and devices are not unenrolled unless you tell us to. If your policy requires a defined erasure standard or written documentation, raise it before the first batch so we can confirm exactly what we can provide.

Pricing and contracts

This page carries no prices because your device mix and volume determine them, and a published figure would be wrong for most of the companies reading it. You get a written price sheet for your common repairs, held for an agreed term, so device spend becomes something you can forecast rather than discover.

For most businesses that sheet plus a working relationship is the whole arrangement. If procurement at your end insists on a formal contract carrying service levels, we will sign one, and we will say plainly which of the two your situation genuinely needs.

Liability and risk

Devices arriving with prior damage, earlier third-party repairs, or liquid corrosion carry a higher chance of a new fault once opened. We flag them at intake and tell you before we proceed, so the call on whether a tired laptop is worth new parts stays yours.

Anything we damage while it is in our care, we make right. If your procurement or insurance process wants a certificate of insurance, a signed vendor agreement, or particular liability language on file before work begins, bring it up early and we will work through it.

Who picks up the phone

A named store manager who repairs devices personally, with a direct line you can use. Not a rotating account rep and not a ticket queue. Escalation is two short steps: our operations manager, who handles parts and the hardest diagnostics, and the owner, who started the company in 2011 and still answers.

The day your CEO’s phone dies two hours before a flight, that structure is the entire value of the account.