About Mass Phone Repair in Saugus. A new counter, 15 years of bench.
The repair counter on Route 1 in Saugus is new. The company behind it has been fixing phones, tablets, laptops, and consoles across New England since 2011, run by the same owner the entire time. You get a shop that has already seen your failure a hundred times, at a store you can walk into today.
How this started
A new store, not a new company
Plenty of repair shops appear on Route 1, run for a year, and vanish with somebody’s iPad still on the bench. We understand why you would be careful. So here is the plain version: this store opened in January 2026, and it is the fifth location of a company that opened its first storefront in 2015 and has been in business since 2011.
Same owner. Same training. Same Limited Lifetime Warranty. Same free basic diagnostics. The only thing that changed crossing the state line is the name on the sign, and that is because Massachusetts customers search for a Massachusetts shop. If you want the New Hampshire side of the same story, it is written up at the NH iPhone Repair about page, and it is the same company telling it.
Saugus sits on Route 1 southbound, which means we are a short drive for Lynn, Revere, Melrose, Malden, Wakefield, Peabody, and most of the towns between. Walk in any day of the week. You never need an appointment.
About the video on this page
Watch the video below and you will hear the company called NH iPhone Repair. That is not a mistake and it is not a sign you are on the wrong site. New Hampshire is where this started, and the New Hampshire stores are the reason there is a Saugus store at all.
We could have quietly cut that out and presented Saugus as something that sprang up on Route 1 last year with no history. We would rather show you the history. A repair shop with this much history behind it is worth more to you than a brand-new one, and the only way to prove that history is to point at where it happened.
Where this came from
Chad Johansen was a freshman at Plymouth State University in 2011 when he cracked his own phone screen. The shops he found nearby could technically do the repair, but none of them could explain what was wrong, none of them let him see the work, and none of them acted like his device mattered. He decided he could do it better, started fixing screens out of Blair Hall, and never stopped.
The first storefront opened in Bedford, New Hampshire in June 2015. Portsmouth, Salem, and Nashua followed. Chad still owns the company, still works the counter, and still answers the phone when the store cannot get to it. When somebody in Saugus asks who is in charge here, the answer is a person, not a department.
In Chad’s words, from the company handbook
I started NH iPhone Repair in 2011 out of my college dorm room. It was my Freshman year at Plymouth State University and I cracked my phone screen. While looking for a place to get it fixed, I noticed there were several things missing from the nearby repair shops. I knew I could take my knowledge of electronics and grow a dependable reputable shop where customers would feel comfortable getting their personal and professional devices repaired. Out of that experience, NH iPhone Repair was born. Here we focus on providing quality repairs at a fair price, all done with the best customer service in the area. Regardless of the issue, we make the process of getting any device fixed as quickly and stress-free as possible.
How we got to Route 1
- 2011. The company is founded in a Plymouth State dorm room.
- June 2015. First storefront, in Bedford, New Hampshire.
- Portsmouth. Store number two, out on the Seacoast.
- Salem. Store number three, close enough to the Massachusetts line that a lot of the customers already drove up from here.
- Nashua. Store number four, in the Merrimack Valley.
- January 2026. Saugus opens on Route 1, the first store outside New Hampshire and the start of Mass Phone Repair.
Portsmouth, Salem, and Nashua are given in the order they opened. Massachusetts was not a leap into the unknown: a steady stream of customers had been driving north to our Salem store for years, and at some point the sensible thing was to stop making them drive.
No curtains around our repair tables
We are a customer facing company; there are no curtains around our repair tables.
Hand your phone across the counter at most shops and it disappears into a back room. Not here. The bench is in the same room you are standing in, and you are welcome to watch every step of your own repair. It keeps us honest, and it answers the question every customer is too polite to ask out loud.
Keep it simple
Nobody should need a glossary to understand what happened to their own device. We tell you what failed, what fixing it involves, what it will cost, and how long you are without it, in ordinary words and in that order.
Ask for the deep technical explanation and you will get it, cheerfully. What you will not get is industry lingo used to make a 40-minute job sound like surgery.
Free basic diagnostics
Bring it in, we look at it, we tell you what is actually wrong, and then you decide. No charge for the looking, and no charge if you decide to think about it.
This matters more than it sounds. A phone that arrives as a cracked screen often has a tired battery underneath it, and a laptop that will not charge is as likely to be a failed port as a failed brick. Knowing which one you have before you spend money is the whole point.
If it has to be an errand, make it a pleasant one
People are never excited to get their device repaired. It’s easy to believe getting your phone fixed is just another errand and another dollar out of the pocket. We’re here to change that.
A repair counter is competing with your Saturday. We know that. So the goal is that you leave having learned something true about your device, having been told honestly whether the repair was worth it, and holding something that works properly again. That is an errand worth the trip.
We support small business
We are a small business and we support small business. There is no corporate office or absentee managers. We all work together.
The manager of the Saugus store is on the floor doing repairs, not watching a dashboard from somewhere else. Decisions get made by people standing in the room. And the money this store spends tends to stay on this stretch of Route 1, with the neighbors, the printers, and the trades we can walk to.
Underpromise and overdeliver
We would rather quote you three hours and hand the device back in two than promise one and send an apology text. The same applies to the hard cases. If a board-level repair is a coin flip, you will hear the word coin flip before you pay anything, and if a device is genuinely not worth the parts we will say that out loud and lose the sale.
Being the shop that talks you out of a bad repair is slower than being the shop that takes the money. It is also why customers who started with us on an iPhone 5 are still customers.
We value community
Saugus, Lynn, Revere, Malden, Melrose, and Wakefield are the towns this store serves and the towns our people come from. A local shop is accountable in a way a chain is not: you can walk back in and find the person who did the work.
It is the same reason we take on schools, medical practices, and offices nearby. When the customer can drive to you, standing behind the work stops being a policy and starts being a Tuesday.
Do your best to see the best
The company motto since 2011, and it points in two directions.
Outward, it means assuming the person at the counter is having a rough day about something that holds their photos, their work, and their kids’ schedules, and treating them accordingly. Inward, it means assuming good intent from each other before assuming anything else. Easy to print on a wall, harder to live at 3 PM on a Saturday with six devices in the queue, which is exactly why it is the motto.
Our mission
We aim to provide only the best service for a customer and their device. We treat each device as if it were our own to ensure the greatest amount of care is used before, during, and after every repair.
Written down years before there was a Massachusetts store, and applied here identically. Treating your device like our own means not rushing it out to clear the bench, and it means telling you when the repair is not worth your money instead of quietly taking it.
What you get in Saugus
Walk-ins always welcome, no appointment ever required. Free basic diagnostics on anything you bring in. A Limited Lifetime Warranty on our repairs, covering the part we installed and our workmanship, which is not the same thing as covering a fresh crack from a fresh drop, and we will always tell you the difference plainly.
We repair phones, tablets, laptops and desktops, game consoles, controllers, and more. We also buy, sell, and trade devices, so if your phone is past saving there is usually still a way to leave with something that works. And we handle insurance claim repairs.
Common questions
Is Mass Phone Repair the same company as NH iPhone Repair?
Yes. Same owner, same training, same warranty, same standards. The Saugus store opened in January 2026 as the first location outside New Hampshire, and it operates under the Mass Phone Repair name because that is what customers here search for.
How long have you been in business?
The company was founded in 2011 and opened its first storefront in 2015. The Saugus store is new, the company is not.
Where exactly are you on Route 1?
We are on the southbound side in Saugus, next to the old 99 Restaurant. If you are heading north you will need the jughandle at Essex Street to come back around. Full directions and parking notes are on our store page.
Do I need an appointment?
No. Walk-ins are always welcome, seven days a week. Calling ahead only helps if you want us to confirm your specific part is in stock.
Do you only fix phones?
No. We repair phones, tablets and iPads, MacBooks and Windows laptops, desktops, game consoles, controllers, and other electronics. Bring it in and the diagnostic is free either way.
Why does your video say NH iPhone Repair?
Because that is where the company started, in a Plymouth State dorm room in 2011. We left it in on purpose. The history is the reason to trust a store this new.
What does the Limited Lifetime Warranty cover?
Our workmanship and the part we put in, for as long as the device is yours. It does not extend to a fresh drop, fresh liquid damage, or a different component giving out later on.
Do you handle business, school, and medical accounts in Massachusetts?
Yes. We already service a New Hampshire hospital system and a multi-school district, and the same account structure is available here: invoicing, volume pricing, pickup and delivery, and a named contact rather than a call queue.
Tell us what happened
Free basic diagnostics. We will come back with your price and a realistic turnaround.