Customer reviews for the Saugus store. Good or bad, with a name on it.

Why here and not somewhere else

The Google profile for each of our stores is controlled by the franchise corporate office, not by us. Reviews people leave there are real and we appreciate every one, but they send traffic somewhere that is not our site and we cannot reply to them. So we are building this here instead: a review left on our own site can be read with the person’s name and the date next to it, and we can answer it.

We will publish what people write, good or bad, with a name and a date. What we will not do is invent reviews or put up a star rating we cannot back. If you see five stars on a repair site with no name beside them, you already know where they came from.

Had a repair with us? Tell us how it went

If we fixed something for you, ask at the counter how to leave a review and we will publish it with your name on it. And if something went wrong, we would rather hear it first: call the store that did the work and we will make it right.

Reading reviews for a store this new

Our Saugus store opened in January 2026, so the honest situation is that it has a shorter review history than the New Hampshire shops this company has run for years. Pretending otherwise would be the first strike against us.

What you can check instead is everything that came before it: the same owner has been running repair stores since 2011, and the people training this bench have been fixing devices for a long time. A brand-new independent shop cannot say that. We can, and the way to verify it is to look at how this company got to Route 1 rather than at a number on a map pin.

We publish these ourselves, on purpose

It would be easier to outsource this to a platform and never think about it. Hosting reviews on our own site means we are answerable for what appears here, and it means you can read about a repair that resembles yours instead of scrolling past a hundred unrelated ones.

It also means there is nowhere to hide. If this page eventually fills with complaints about slow turnaround, that will be sitting on our own domain, in our own house, which is a fairly strong incentive to not be slow.

When a repair goes wrong

Do enough repairs and some of them go badly. A replacement part turns out to be bad. A device that was already on its last legs does not survive being opened. A customer was told two hours and waited four because the part in the drawer was not the part on the box.

Our answer is not to argue about it publicly. Call the store or ask for the owner. Our work carries a Limited Lifetime Warranty covering the part we installed and our workmanship, so anything we touched that failed is ours to fix. If we blew a timeline, tell us and we would rather make it right than read about it later.

What to look for in any repair shop’s reviews

• Explanation. Did the customer come away understanding what was actually wrong with their device?
• Did the quote hold? The price and time quoted at drop-off matching the price and time at pickup is the most reliable signal in this business.
• Recovery. Reviews describing how a shop handled a problem are worth more than a stack of reviews about easy repairs.
• Relevance. A five-star review about a screen protector tells you nothing about how a shop handles water damage.
• Named people. Reviews that mention a technician by name tend to come from shops where staff stay.